Event description
NOTE: This course is delivered as live online group training, via Zoom (not self-paced). You will access this course from your computer and will need a camera and microphone to participate. We will email you further instructions prior to the event.
Prevent violence and defuse volatile situations
This is an abridged half-day version of our standard full-day course. While a full day is required to cover the subject, this half-day course is a great introduction.
Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.
How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.
This half-day version of our popular course provides tools and techniques to empower participants to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.
While this course may be valuable for people from any walk of life, it is particularly valuable for those working in customer service or public facing roles, along with anyone in human services or working in a high-pressure environment.
Topics include:
- Causes and triggers
- Preventing violence
- Stages of escalation
- Self-awareness and calming
- The role of body language
This course includes:
- Engaging, up-to-date materials.
- Resource package provided in advance to print or access electronically.
- Certificate of attendance.
PRICES
Standard | $190
Corporate and Government
Non-Profit/ Individuals | $130
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals
Concession | $85
Concession Card Holders paying as individuals
SCHOLARSHIPS
We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee of $25 towards materials. Click here to apply.
REFUND POLICY
Before you book, please click here to read our Refund Terms and Conditions and ensure you have understood the conditions listed under the heading
Public Training.