Managing Challenging Personalities - HALF DAY ONLINE COURSE (27 Nov)

NOTE: This course is delivered as live online group training, via Zoom (not self-paced). You will access this course from your computer and will need a camera and microphone to participate. We will email you further instructions prior to the event.

This is an abridged half-day version of our standard full-day course. While a full day is required to cover the subject, this half-day course is a great introduction.

Diverse personalities and how to engage them

This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.

Exploring areas such as human motivations, communication styles and personality spectrums, this half-day course will equip you to build stronger relationships and better manage challenging conversations.

We will provide practical tools and techniques to help work effectively with others, even in the face of communication barriers, personality “clashes”, different values, high emotions or hostile attitudes.

Topics include:

• Positive communication strategies

• Attention issues

• Contagious calm

• Empathy and rapport

• Assertive communication

This course includes:

• Engaging, up-to-date materials.

• Resource package provided in advance to print or access electronically.

• Certificate of attendance.
  

PRICES

Standard | $195
Corporate and Government

Non-Profit/ Individuals | $135
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals

Concession | $87
Concession Card Holders paying as individuals

SCHOLARSHIPS

We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee of $25 towards materials. Click here to apply.

REFUND POLICY

Before you book, please click here to read our Refund Terms and Conditions and ensure you have understood the conditions listed under the heading
Public Training.