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5 Whys & A3 NZ | Wellington | Intermediate Problem Solving | Face to Face | 5YA3 | 2024 RCARt

Price $425 – $670 NZD + GST Register

Event description

5 Whys & A3 - Face to Face (1 day workshop)

NOTE: This course comes with SIX MONTHS FREE ACCESS to the RCA2Go software for each 5YA3 course participant. Course delivery includes a highly interactive mix of power point slides, video's, group discussion, breakout sessions on real problems & of course training on how to drive the software. 

Morning session - 5 Whys & 3 way test

Session 1 Outline

  • Why do structured problem solving
  • Understanding what problems are suitable for the 5Y tool
  • RCA2Go software training
  • Prioritising problems according to risk
  • How to properly define a problem without jumping to solutions
  • Understanding 5y three-way test to validate causes
  • When to start a 5Y
  • Real current unsolved problems suitable for the 5Y tool from your workplace

Afternoon session - A3 Problem Solving & Ishikawa/Fishbone

Session 2 Outline

  • Fishbone / Ishikawa diagram
  • Case study
  • Components of effective A3 Problem Solving
  • Explore the 7 Quality Tools
  • When to initiate an A3 structured problem solving initiative
  • Real current unsolved problem from your workplace

Benefits of Online RCA training delivery

We've had a lot of positive feedback about the level of interaction, regardless of whether trainees have been at work, in a remote location, in different states / regions or working from home. Of course, online delivery also means less time away from the workplace & financial sense as it eliminates travel expenses & wasted time. Each session is run via video conferencing facilitated by us as we continue to support you through two sessions covering the 12 steps theory and two sessions working on your real current unsolved issue through to completing a business case for your project. We're including access to our RCA2Go software as part of the course with a 12 month FREE trial period to ensure you have the best experience from the online training and get to check out the software for yourself.

What do I need?

You will need a computer with online access, as well as video and audio. There is no need for software download. The RCA2Go software is web based and a login will be provided for this.

We will provide you with a hard copy of the training manual and a PDF of work sheets for the course. 

Who should attend?

This course is applicable to anyone wanting to learn how to use formal problem solving to solve complex problems.

Can we do this course in-house?

Absolutely, contact us for more details. Any site, anywhere!

About the Trainer

Jeff Naylor has worked across many industry sectors and delivered more than 200 problem solving courses over the last 5 years. With broad industry background experience, Jeff has supported industry sectors including chemical, fibre optics, fertilizer, pharmaceutical, petrochemical, pulp & paper, manufacturing assembly, dairy, automotive, power generation, oil & gas, power transmission, water, defence, distribution, health care, aircraft and manufacturing.

Problem solvers vs Resistance to change

SIRF Roundtables developed this course after repeated requests from our members for affordable, effective problem solving training with flexible delivery options, while still being easy to integrate into their existing safety, quality, or continuous improvement programs. We can even customise the delivery for in-house programs to only use examples from your own workplace! Contact us for more information!

For Further Information, email:

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Refund policy

Refunds are available up to 30 days prior to the event