A Case Study of Change

Our August event will bring together the practical and theoretical of change.

Sherri Huckstep is the first CXO (Chief eXperience Officer) at Melbourne’s Royal Women’s Hospital, a role that has responsibility for the experience of staff and patients.

Sherri will share her story of leading a major change initiative at the Women’s. We will use her story as a springboard for an exploration of change in which we consider frameworks, methods, approaches and elements of change in Sherri’s story and in our own experience.

This interactive event will be hosted by long term ODA member, and past president, Glenda Hutchinson who brings her considered facilitation, as well as her experience in leading large culture change programs.

Our guests:

Sherri Huckstep

Sherri Huckstep is the first Chief Experience Officer at The Royal Women’s Hospital in Melbourne. In her role, Sherri leads both the Patient Experience and the People, Culture and Wellbeing teams and strategies.

Sherri came to Victoria in February 2017 from Ontario, Canada where she is a Registered Nurse and experienced health care leader. Sherri has worked in health care for over 30 years in various roles and has developed a passion and expertise for working with health care organisations and systems that are committed to creating cultures that honour the experience of patients and consumers and the relationship that has to staff experience.

Glenda Hutchinson

Glenda works as an organisation development consultant with the primary purpose of assisting organisations in achieving best business outcomes by working with their people most effectively. She has over 20 years experience in corporate organisation development, training, management coaching and education with diverse public and private businesses and organisations. Glenda’s roles have included leading large culture change programs, designing and facilitating programs in personal development, management and leadership development, transition management, facilitation and communication skills. She has consulted with all levels of an organisation and held leadership roles at senior levels.

Glenda has also worked with organisations in Malaysia, China, Singapore, Shanghai and Thailand. Her most recent role was Director of Design and Learning Methods for Executive Education, Melbourne Business School, leading a team in designing corporate leadership and management programs for a range of corporate, education, not-for-profits, health, finance, public and private sector clients.

Glenda is past president and life-time member of Organisation Development Australia (ODA) association and was Chair of the 2011 International OD Association (IODA) conference in Australia. She is currently Co Vice President of Conferences and Events with IODA.