A kiwi success story on the global customer service stage

A kiwi success story on the global customer service stage

Discover the Kiwi-built service assessment app excelling on a global stage! Plus, explore all elements required to baseline customer service delivery and enhance productivity.

Here’s another Kiwi No. 8 wire story of an app that has made a name for itself in the world of customer service, audit and benchmarking. Get to hear from the founder of Snapshotz, Deepak Selvaratnam, on the journey they have been on since 2009.

Then we talk about baselining for productivity.

There are a multitude of variables that come together to deliver that one customer interaction.

We call them the dancers on the service dance floor, all performing in unison to deliver to what the customer expects.

There are 800+ variables ranging from business optimisation tools like knowledge management, workforce management, technology platforms and customer interaction channels, quality control, business processes, customer satisfaction measures, not forgetting how we manage mental health and well-being and today the all-important data strategy and management.

Understanding how all these variables relate and come together is crucial to baselining current performance.

We take you through the 12 building blocks of creating a baseline service delivery and charting productivity to increase customer engagement and effective interactions.

The session will be moderated by Igor Portugal, an accomplished and proven leader in the New Zealand tech industry and the author of two books. With a track record of co-founding successful technology companies, he has demonstrated his expertise in developing innovative technological solutions that have resulted in multiple internationally successful products.