ACCC Product Safety Supplier Guideline Information Session

Click Here for Product Safety Recall Brochure. The online webinar link will be sent 24 hours before the event. 
This event will not be recorded. 

What you need to know about the Product Safety Recall Process

In April 2024, the ACCC released their updated supplier guideline for conduct.

The guideline informs suppliers of their Australian Consumer Law obligations and the ACCC’s role in assessing, monitoring, and escalating recalls.

Guidance and tools have been developed in consultation with industry to make sure suppliers can provide clear and effective communications to consumers.

The product safety recall process involves:

1. stopping the supply of a product

2. informing the relevant authorities of the problem

3. warning consumers of the hazard the product presents, and

4. offering consumers a remedy in the form of a repair, replacement, or refund.