Accidental Counsellor (Online)

Practical skills for supportive conversations at work

About the course

The Accidental Counsellor course builds practical communication skills for people who find themselves supporting others through difficult conversations - often unexpectedly and without formal training.

Whether someone is experiencing stress, relationship challenges, emotional distress, or feeling overwhelmed, this course helps participants respond calmly, respectfully, and appropriately, while maintaining clear personal and professional boundaries.

The focus is on listening well, responding with confidence, and knowing what helps - and what doesn’t - in everyday support conversations.

What you will learn

Participants develop practical skills in:

Listening with empathy and purpose
Responding to emotional or challenging conversations
Recognising common communication blockers
Understanding personal triggers and emotional responses
Maintaining healthy boundaries while being supportive

Key learning outcomes

By the end of the course, participants will be able to:

Use clear, effective communication skills in emotionally charged situations
Respond to distress with confidence and structure
Recognise when and how to guide someone toward additional support
Understand common patterns in emotional and behavioural responses
Apply self-care strategies to sustain wellbeing in demanding roles

Who this course is suited to

This course is valuable for:

Employees in people-facing or client-facing roles
Managers, supervisors and team leaders
HR, wellbeing, safety and return-to-work staff
Customer service, frontline and support teams
Staff who regularly have sensitive or challenging conversations at work
Anyone who may be approached by a colleague, client or team member needing suppo

Date and time

25 September 2026
9:00 am - 5:00 pm (AEST)
Delivery: Online (live via Zoom)

Group size: Maximum 15 participants

Investment

Course fee: $275

Enrolment and enquiries

For further information or to register via direct payment, please contact:
info@trainingonthego.com.au

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Accidental Counsellor Course - September 25, 2026

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General Admission ticket