Accidental Counsellor –Half Day Workshop

Are you frequently in situations where you're expected to offer support or guidance, even though you're not trained as a counsellor?

The Accidental Counsellor workshop is designed to help you confidently navigate these situations and develop the key skills needed to support others in distress.

In this practical, outcome-focused workshop, you’ll learn:

• How to recognise the signs of stress and distress in both yourself and others, and how to respond effectively

• A 3-step active listening model to confidently manage conversations with those in emotional distress

• Techniques to build your own resilience, including setting boundaries and practising self-care

• The role of the "Accidental Counsellor" and how to effectively navigate this responsibility in a professional setting

Who should attend?

This workshop is ideal for anyone in a client- or customer-facing role, including those working in customer service, education, healthcare, aged care, disability services, and those supporting families. Whether you work with clients, customers, or colleagues in high-stress situations, this course will help you respond appropriately, manage distress, and protect your own well-being.

Workshop Information

Date: Tuesday 9 December 2025
Time: 9.30am - 1pm
Location: Online, via Zoom
Cost: $250 per person + booking fee
Online LIVE Event