Accidental Mediator – LIVE ONLINE

Accidental Mediator

Learn how to manage conflict calmly and constructively – even if it’s not in your job description.

This practical, skills-based workshop is designed for people who often find themselves mediating tricky conversations or tension between others – not necessarily as part of their role, but simply because someone has to.

You'll walk away with tools to:

• Understand the common causes of conflict and how people typically respond
• Recognise when to step in – and when not to
• Create a more positive, collaborative culture at work
• Raise concerns appropriately with those involved
• Communicate clearly and calmly in difficult conversations or meetings
• Identify the needs and emotions that often sit beneath conflict.

Who should attend?

Ideal for staff in small, medium and large organisations across any industry – particularly managers, HR teams, and anyone in customer-facing or client-facing roles.

Delivery: Live and online via Zoom
Cost: $350 + GST per person