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Active Listening Training

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Event description

Soft skills are the ones that enable you to be more compassionate, polite, and thoughtful. These skills are essential for listening skills, and are often forgotten when people learn how to communicate. This skill does not just require listening with your ears. That is a common misconception. Active listening is more about general perception. A professional uses this skill to take down as much information as possible from the various ways that their conversation partners express their thoughts, such as body language, and potential implications by being critical. It's about being active and taking initiative in conversations. This skill can be used by sales professionals to convince customers to buy their products, and possibly even convert them into permanent buyers. This training course is designed to teach participants body language, constructive criticism and questioning techniques. It also teaches them how to think critically and other topics that will help them be active listeners, and thus secure their customers' trust.

It will take practice and time to become an active listener, but it will pay dividends in your professional life. This training course can be complemented with additional training courses that are tailored to your team's needs.

Active Listening Outline

Lesson 1
  • Course Overview
  • Learning Objectives
  • Personal Goals

Lesson 2

Defining Active Listening

  • What is Active Listening?
  • Listening Techniques
  • How to identify a good listener
  • Tips to Become a Better Listener

Lesson 3

Attitude Is Everything

  • Body Language
  • Understanding sympathy and empathy
  • The Right Mindset
  • Being authentic
  • Connecting

Lesson 4

Encouragement Conversation

  • Communication Process
  • Asking Questions
  • Probing Techniques
  • Paraphrasing Techniques

Lesson 5

Building Relationships

  • Building Rapport
  • Tips and Tricks
  • Match/Mismatch

Lesson 6

Getting Over Listening Roadblocks

  • Common Listening Problems
  • Solutions to Problems
  • Connecting

Lesson 7

Workshop Wrap Up

  • Action plan
  • Recommended Reading List
  • Course Evaluation
  • General Evaluation

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