From chaos to clarity for small business

Make the work visible. Prioritise what matters. Build a doable 2-week plan.

Small business owners often wear every hat, with customer work, admin, follow-ups, rework and improvement tasks competing for attention.

This hands-on workshop helps you'll utilise System Thinking to step back and see how work actually flows through your business, identify where time and effort are being absorbed, and use a light-touch Agile method to turn the resulting insights into practical action.

In this workshop, you will:

• Map a real workflow from customer enquiry through to delivery and close-out

• Make hidden work, time sinks, rework and potential scope issues visible

• Identify practical opportunities for improvement

• Create a simple backlog of things to address

• Prioritise what matters most using lightweight tools

• Build a realistic 2-week action plan with 3–5 key actions

• Set up a simple visual system to help maintain momentum after the workshop

You’ll leave with a clearer picture of your work, a focused set of priorities and a practical plan you can actually put into action.

No complex systems, specialist knowledge or downloading of apps required. This is designed for micro and small business owners who want more clarity, structure and follow-through without adding unnecessary complexity.

Who is it for?

Early-stage and established micro/small businesses that are feeling busy, stretched or stuck, and want a simple way to see what is happening, decide what matters and move forward.

Renae is a facilitator, creative coach, qualified counsellor, creative practitioner, learning designer, certified human-centred design practitioner and small business founder, with more than 25 years’ experience across government, corporate and community sectors.

She has worked in senior leadership roles across service design, digital innovation, transformation, leadership development and organisational change within state and federal government. She was part of the team behind GovMap, an innovative Victorian Government platform recognised with an iAward for Data Insights and as a finalist in the Victorian Premier’s Design Awards.

Through her work, Renae designs and facilitates innovative experiential workshops and programs that build the fundamental human skills and practical capabilities needed for modern work, including creative problem solving, critical thinking, communication, leadership, collaboration, emotional intelligence and self-awareness. Her people development program, The ART is You, was also nominated for a global arts prize for innovation, recognising its creative approach to human development.

Her work draws on systems thinking, human-centred design, behavioural insight, science, creative practice and experiential learning, alongside lightweight agile approaches. She brings these perspectives together to help people see challenges differently, explore possibilities and turn thinking into practical action. Her workshops are highly interactive, strengths-based and grounded in simple tools participants can apply straight away.

Her approach is shaped by Connect | Innovate | Thrive, helping people and teams connect with themselves and others, innovate through creative thinking and fresh approaches to challenges, and thrive through stronger self-leadership, resilience and sustainable performance. ART by Renae - helping you discover The ART is You.

LinkedIn: https://www.linkedin.com/in/renae-okao/ 

Website: https://www.artbyrenae.com/