Assertive Communication for Workplace Success – 1 Day Course | Canberra
Description
🎉 Bringing friends makes learning even better!
Tired of attending workshops alone? Gather your colleagues, friends, or team members and join the session together.
Contact info@mangates.com to unlock our exclusive group discounts and special offers for group bookings.
Don't miss out—exciting deals are available for a limited time. Enquire today and save more when you learn together!.
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
Assertiveness is the foundation of confident, respectful, and effective communication. This 1 Day interactive program helps participants find the right balance between passivity and aggression, empowering them to express their needs, opinions, and ideas constructively.
Through practical exercises, reflection, and peer feedback, participants will discover how to communicate with confidence, manage difficult conversations, and set professional boundaries without creating conflict.
By the end of the session, you’ll gain tools to speak up, stay calm under pressure, and build credibility—skills essential for leadership, collaboration, and career growth.
Learning Objectives:
By the end of this course, you will be able to:
• Understand and apply the principles of assertive communication.
• Express thoughts and feedback confidently and respectfully.
• Handle workplace challenges and conflicts with emotional control.
• Strengthen credibility, influence, and presence in interactions.
• Maintain professionalism and empathy in difficult situations.
Target Audience
This course is ideal for professionals who want to enhance confidence and presence in workplace communication, including:
• Team Leaders and Supervisors
• Managers and Executives
• HR and People Managers
• Project Coordinators and Client-Facing Professionals
• Anyone who struggles to say “no” or express themselves confidently
Why Choose This Course?
Do you find it challenging to speak up, set limits, or handle difficult people?
This program equips you with real-world tools and communication frameworks to navigate workplace dynamics with confidence and respect. You’ll practice assertive techniques through engaging role plays, guided reflection, and interactive simulations, ensuring practical skill transfer.
If you’re looking to enhance confidence, improve workplace relationships, and project authority, this course delivers immediate and lasting results.
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Bring your team and save
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Interested in bringing this workshop to your organization?
We offer customized in-house sessions tailored to your team’s communication goals and cultural dynamics.
Contact us today to schedule a customized in-house, face-to-face session:info@mangates.com
FAQs
- Who should take this course?
Professionals seeking to build confidence and improve interpersonal effectiveness.
- Is there a certificate awarded?
Yes, you’ll receive a Certificate of Completion.
- Do I need prior communication training?
No prior experience is needed, this course suits all levels.
- Are there hands-on activities?
Yes, including role plays, self-assessments, and reflection exercises.
- How long is the training?
It’s a 1 Day intensive program (9:00 AM – 5:00 PM).
- Can it be delivered to corporate teams?
Yes, we offer tailored in-house and virtual formats.
- What makes this course different?
It combines behavioral psychology with proven communication techniques.
- Does it cover conflict management?
Yes, you’ll learn to manage and de-escalate conflicts constructively.
- Will this help me in leadership roles?
Absolutely—it enhances confidence, influence, and decision-making.
- Are refreshments provided?
Yes, lunch and light refreshments are included.
- What if I miss the session?
You can transfer to the next available session at no extra cost.
Agenda
Module 1: Understanding Assertiveness
• Defining assertiveness vs. passive and aggressive behavior • Recognizing the impact of communication tone and style • Self-assessment: identifying your current communication pattern • Icebreaker Activity
Module 2: The Psychology of Confidence and Self-Expression
• Overcoming fear and hesitation in communication • Building inner confidence and positive mindset • Understanding personal triggers and emotional control • Case Study
Module 3: Assertive Language and Behavior
• Using “I” statements to express needs clearly • Mastering tone, timing, and body language • Balancing empathy and firmness in conversations • Activity
Module 4: Managing Difficult Conversations
• Handling criticism, conflict, and disagreement respectfully • Strategies for giving and receiving constructive feedback • Staying composed during emotionally charged situations • Role Play
Module 5: Boundaries and Professional Respect
• Identifying and communicating boundaries effectively • Dealing with dominant or aggressive individuals • Practicing assertive negotiation and refusal techniques • Quiz
Module 6: Applying Assertive Communication in Teams
• Encouraging open dialogue and trust • Influencing without authority • Using assertiveness to strengthen collaboration and leadership • Case Study
Module 7: Action Planning and Practice
• Personalized assertiveness action plan • Peer feedback and reflection • Daily application checklist for continued improvement • Action Plan Review
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