August Masterclass Series

Registering for the full August series provides a 25% saving on all four August masterclasses: Survey Writing, Process Mapping, Mini Root Cause Analysis & Testing Change.

If you ask any leader if they’d like to improve some aspect of their organisation, they will, of course, say ‘yes’. It’s the language of our time – to have a growth mindset, to be a little bit better than yesterday and to give our communities –  consumers, students, residents – a higher quality experience.

Achieving this is built into the structure of our organisation. Strategic goals, vision statements, being answerable to a community, board or association, regulations, legislation and evidence-based practice – all require an ability to continually improve. And those structures expose us when we can’t do that.

The most successful organisations will respond to these requirements with wise insight, calm consideration and intentional, strategic interventions, developing continuous improvement as a part of their culture while continuing to deliver the services that matter.

Building the improvement science capacity in your organisation only strengthens your ability to succeed. There is a smorgasbord of quality improvement tools out there, with a wide range of flexible applications if you know when and how to use them. Each of them, deployed well, can enhance how your organisation responds to demands for improvement.

I’ve been studying, using and teaching these tools for around 15 years. I’ve helped to simplify survey questions, facilitated teams to see an entire process, not just their part in it, untangled the complex cause and effect relationship between system failures and errors, and supported teams to trial new ideas and ways of working to change their outcomes.

Building the capacity of your team with understanding of these versatile tools will help your organisation to do the same.