Tweed Shire Council is delighted to offer you this free booking system to ensure that a dedicated duty officer can assist you with your enquiries in a timely and efficient manner.

If you are unable to visit Council's offices in-person, you can also select click the 'virtual' option when making your appointment. For 'virtual' bookings you will receive a link by email to connect with our duty officer from the comfort of your home or workplace.

Appointments are for a maximum of 30 minutes. You can ask questions about your enquiry or seek help lodging applications with Council.

Please note the following:

only one 30-minute booking can be made per appointment
bookings for the following day can be made up to 3 pm – after this time you will need to select a future date
all appointments are on NSW time (one hour ahead of QLD during daylight savings).

Bookings are available Monday to Friday, between 9 am – 12 pm, with available dates and times shown after you select 'Get Tickets'. If these dates/times are not suitable, please call us on 02 6670 2400 between 9 am – 4 pm.

Building enquiries

Dwelling houses and associated pools, sheds, fences, etc.
Plumbing and drainage.
Fire safety devices.
Rural farm structures.

Environmental Health enquiries

Burning off vegetation.
Food (retail, home base, food hygiene) – please ensure you have received advice from Council's Planning Team about DA requirements before contacting an Environmental Health Officer.
Skin penetration (tattoo, waxing, ear piercing) – please ensure you have received advice from Council's Planning Team about DA requirements before contacting an Environmental Health Officer.
Footpath dining.
Contamination/pollution (air, water, soil, chemicals, noise)
Illegal dumping.
Caravan parks.
Asbestos management.
Pest and vermin.
Cooling towers.
Onsite sewage management systems (OSSM).

You can also make a Development Assessment booking. For more information visit Council's website.

Building or Environmental Health duty officer booking

Choose your tickets

Building or Environmental Health enquiry ticket