Bite Size Lunch 'n' Learns: Creating Value through Customer Experience - Held in Busselton

Bite Size Lunch 'n' Learns are faced-paced!

November Presenter and Topic: John Stanley - Creating Value through Customer Experience.

Main Topics Covered:

What is the formula for success for small businesses?

We live in an era where small businesses must develop new ways of doing business or get out of business. In this presentation, John will explore:

• Price makers versus price takers using local examples.

• Why social media is not the answer.

• How do you create a unique customer experience that adds value?

• Why your story is critical to your success.

Learn Connect Engage.  Lunch is on us - registrations essential!

About the Presenter: John Stanley, along with his wife Linda, owns the award-winning Chestnut Brae near Nannup, which they’ve transformed into a globally recognized agritourism destination. He also leads John Stanley Associates, is a Nuffield Scholar, and works as a speaker and consultant in 35 countries, advising small to medium-sized businesses on retailing and marketing. An author of several industry books, including Just About Everything a Retail Manager Needs to Know. John is President of the West Australia Agritourism Association and is recognised by the International Speakers Association as one of the world’s top 10% speakers.

Target Industries: Agri-tourism, tourism operators, hospitality, retail, wineries and accommodation.

Note: Limited spots available! Maximum of 2 bookings per business.

A light lunch is provided. Numbers are strictly limited and registrations are required for catering purposes.

Business Advisor Hosting:  Sana Turnock from IPS Management Consultants. 

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IPS Management Consultants is a provider of SBDC Regional services in the South West, Peel, Mid West/Gascoyne, Pilbara and Wheatbelt regions.