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Building Markets that Work for People

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Event description

At the very heart of CPRC’s work is our role as an interconnector between sectors. Now more than ever we must remain socially connected, despite our physical distance. Therefore, our planned Policy Connect Event Series is going ahead in 2020 but in a virtual setting. 

The lives of consumers are changing on an unprecedented scale as COVID-19 exposes the frailties of existing consumer markets that often don't meet the needs of the people they are meant to serve. It is a critical time to shape emerging thinking on how to improve outcomes for consumers, and the role of market stewards across the sectors.

Join CPRC and experts from across sectors to discuss:

  • The experiences of older people across consumer markets such as home care, retirement villages, energy and other essential services, including the release of CPRC’s new research report. Has the vision of choice and control eventuated? What is happening in practice, and how is market design impacting the way older people experience and access the products and services they need? How have challenges been amplified by COVID-19?
  • Towards markets that work for people. What’s on the other side of COVID-19 for markets? How can markets, products and services be better designed to meet people's needs, preferences and the realities of consumer decision-making?


Agenda:

9.00am
Introduction
CPRC CEO, Lauren Solomon    

9.10am

Presentation of CPRC Report

CPRC Senior Research and Policy Manager, Ben Martin Hobbs 
9.30amPanel 1: How do older consumers experience markets? How have challenges been amplified as we have been dealing with the impacts of COVID-19?


Facilitators

CPRC CEO, Lauren Solomon and CPRC Research and Policy Director, Emma O'Neill

Panelists    

  • Commissioner for Senior Victorians – Gerard Mansour
  • Head of Behavioural Research and Policy, ASIC – Sarah Edmondson
  • Co-chair, EveryAGE Counts Campaign – Kirsty Nowlan

10.10am
 
Online Q&A session commences
10.25am
Short break

10.40amPanel 2: What’s on the other side of COVID-19 for markets? How can we ensure design that works for people is implemented?


Facilitators

Lauren Solomon and Emma O'Neill

Panelists

  • CEO, COTA Australia – Ian Yates 
  • CEO, Centre for Inclusive Design – Manisha Amin
  • Board Member, Australian Energy Regulator – Catriona Lowe

11.20am

Online Q&A session commences

11.40am

Short break
11.45am  VideoInterim CEO, Money and Mental Health Policy Institute – Katie Alpin

11.55am

Wrap up and invitation to connectLauren Solomon

      Speakers:

          Ben Martin Hobbs
          Senior Research and Policy Manager,
          Consumer Policy Research Centre

          Gerard Mansour
          Commissioner for Senior Victorians

          Catriona Lowe
          Board Member,
          Australian Energy Regulator



          Sarah Edmondson

          Senior Executive Leader, Behavioural Unit,
          Australian Securities and Investments Commission 





          Ian Yates

          Chief Executive,
          Council on the Ageing Australia





          Dr Kirsty Nowlan

          Executive Director, Strategic Engagement, Research and Advocacy,
          Benevolent Society



          Dr Manisha Amin
          Chief Executive Officer,
          Centre for Inclusive Design

          Katie Alpin
          Interim Chief Executive Officer,
          Money and Mental Health Policy Institute
          (via video from the UK)


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