Business Communication in English (BCE) Program (Asia-Pacific and North America)

Course description

English is the language of global business, but communicating confidently and professionally at work requires much more than good grammar.

The Business Communication in English (BCE) Program is a practical, six-week online professional development program designed for professionals who want to strengthen the way they communicate in English in real workplace situations. Whether you're writing emails, participating in meetings, delivering presentations, working with clients, or collaborating across cultures, this program will help you communicate with greater clarity, confidence, and impact. 

Unlike traditional English language courses, the BCE Program focuses on the communication skills professionals need every day. Through interactive live sessions, practical activities, feedback, and real-world scenarios, you'll develop skills you can apply immediately in your workplace. 

Over six weekly two-hour sessions (12 hours in total), you'll learn how to:

• Write clear, professional business emails and workplace documents

• Speak with greater confidence in meetings and presentations

• Communicate effectively with customers, clients, and colleagues

• Build your cross-cultural communication skills

• Strengthen your professional presence and workplace confidence 

This program is ideal for professionals, entrepreneurs, customer-facing teams, international students, remote workers, and anyone looking to build stronger business communication skills in English for today's global workplace. 

Upon completing the program, participants will receive a certificate of completion from the Centre for Strategic Communication Excellence and TND Communications. The program may also be counted towards your Continuing Professional Development (CPD), subject to your professional association's requirements.

What to expect

By the end of this program, you'll be able to:

• Communicate more confidently and professionally in English at work.

• Write clearer, more effective business emails, reports, and workplace messages.

• Speak with greater confidence in meetings, presentations, and everyday workplace conversations.

• Communicate more effectively with clients, customers, colleagues, and stakeholders.

• Build stronger cross-cultural communication skills for today's global workplace.

• Develop a more professional presence in both face-to-face and virtual interactions.

• Apply practical communication techniques immediately in your workplace.

• Strengthen your confidence and capability to support your career growth.

Who should attend

This program is ideal for:

• Professionals who use English in the workplace

• Young professionals looking to build confidence in business communication

• Entrepreneurs and business owners

• Corporate employees across all functions

• Administrative and executive support professionals

• Customer service and client-facing teams

• International students preparing for the workplace

• Remote workers and virtual assistants

• Professionals working in multicultural or global teams

• Anyone looking to strengthen their business communication skills in English and advance their career

Course outline

Module 1: Foundations of Professional Communication

• Communication principles

• Workplace tone and etiquette

• Global workplace communication expectations

• Clear and simple workplace language

Module 2: Business Writing

• Writing with clarity and purpose

• Professional emails and workplace messaging

• Structuring information for reports and summaries

• Tone, formality, and workplace writing style

Module 3: Presentation & Public Speaking

• Structuring your message for clarity

• Speaking with confidence and professional presence

• Engaging others in meetings and Q & A

• Presenting in modern workplace settings

Module 4: Customer & Client Communication

• Professional customer interaction skills

• Handling complaints and difficult situations

• Building trust and customer relationships

• Basic Persuasion and Service-Oriented Communication

Module 5: Cross-Cultural Communication

• Understanding culture and how it shapes communication

• Verbal communication across cultures

• Non-verbal communication and behaviour differences

• Cultural awareness, sensitivity, and workplace adaptation

Module 6: Professional Presence & Career Communication

• Professional self-presentation (first impressions matter)

• Interview communication skills

• Networking and professional relationship building

• Digital professional presence (LinkedIn & personal brand basics)

Meet your trainer

Tessa Drayton

Tessa Drayton is a Trinidad and Tobago-based Strategic Brand Communication Consultant, Program Designer, Trainer, and Communication Specialist with more than 15 years of cross-sector expertise in branding, public relations, stakeholder engagement, reputation marketing, and corporate communications. Throughout her career, she has led and supported communication initiatives across the media, retail, political communications, and non-profit sectors, while also working with entrepreneurs and international organisations in risk management and cybersecurity. A qualified educator with over 10 years’ teaching experience, she is the creator of the Business Communication in English (BCE) Program, designed to help non-native English-speaking individuals communicate more effectively in workplace and international business environments. Passionate about communication and lifelong learning, Tessa is committed to helping individuals and organisations express themselves with greater clarity, confidence, and impact.