Cancellations for All Telco Report: Insights and Findings

Join Dr. Scott Hollier and Bryan Benjamin online as they delve into the findings of the Cancellation for All Telco Report, supported by ACCAN.

'Cancellations for All' Project

The ‘Cancellations for All’ project was launched to support people with disability, their families, and carers over accessibility issues in the telecommunications sector regarding the cancellation of mobile services. Through a grants program funded by ACCAN, CFA Australia were able to facilitate research and analysis on which accessibility issues were prevalent when cancelling a prepaid mobile service, along with the associated support options that were available and how these issues could be addressed.

The report is available as a free reference on the CFA Australia website.

Online event is held via Microsoft Teams: Join our workshop 

Meeting ID: 490 674 562 272

Passcode: Qdz2v7

Workshop Highlights

• How consumers with disability engage with SIM providers: an opportunity to interact with content in a similar way to a blind user.
  

• Understand the Web Content Accessibility Guidelines (WCAG) standard for inclusive digital content.

• Cancellations for All Findings: Discover how 44 SIM providers fare in supporting consumers with disability, and practical steps for improvement.

• Explore additional accessibility issues identified, including:
  - Identification check difficulties
  - Pre-SIM activation challenges
  - Address form field complexities

About the Presenters

Dr. Scott Hollier specialises in the field of digital accessibility. As the co-founder and CEO of the Centre for Accessibility Australia, he brings extensive experience and insights into the field. Dr. Hollier currently holds an Adjunct Senior Lecturer position at Edith Cowan University and has been teaching the Professional Certificate in Web Accessibility course through the University of South Australia since its inception in 2011. He is an active participant in the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) Research Questions Task Force (RQTF)

Bryan Benjamin serves as the Business Development and Grants Coordinator at Centre for Accessibility Australia, leveraging his expertise to advance inclusive practices and accessibility initiatives. He holds a degree in Anthropology and Sociology from the University of Western Australia. Bryan led the research and reporting for the 'Cancellations for All' Telco Report.