Communicate with Influence (Hobart)
Event description
Course Content
One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.
The workshop will also cover:
- Active listening and using your voice effectively
- Communication tips and techniques
- Body language do’s and don’ts
- Dealing with difficult clients and conflict resolution
- Negotiation and compromise
- Problem solving techniques
- Developing a personal action plan
Learning Outcomes
By the completion of this course the participant will be able to
- Understand preferred communication methods
- Know and understand causes of conflict and conflict resolution methods
- More positively manage their own behaviour
- Identify and demonstrate effective telephone techniques
- Demonstrate professional methods of answering the telephone and transferring calls
- Recognise and manage difficult calls
- Develop essential communication skills
Who should attend
This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.
Delivery Information
Duration: 3 hours
Locations: State-wide
Investment
$350 TCCI member
$525 non-member
More Information?
Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au
PLEASE NOTE:
If you would like to use some or all of your membership voucher on this course or you are a member and would like to
be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au
Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity