Communication in Crisis Management
Description
This session is designed for corporate and industry professionals seeking to strengthen communication, leadership and decision-making capability during high-pressure or crisis situations.
The challenge
Crisis environments place extraordinary pressure on leaders, teams and communication systems. Common challenges include:
Communicating clearly during uncertainty and heightened emotion
Managing stakeholder expectations under pressure
Maintaining trust and credibility during crises
Navigating rapid decision-making in high-stakes environments
Protecting organisational reputation while managing operational demands
Our approach
Grounded in psychology, crisis communication and leadership science, this session focuses on practical communication frameworks that support clarity, trust and effective leadership during challenging situations.
What you’ll explore
Psychology of stress and decision-making under pressure
Crisis communication frameworks for leaders and organisations
Strategies for maintaining trust and credibility during disruption
Communication approaches for managing stakeholder expectations
Practical tools for navigating high-stakes conversations and reputational risk
Who this is for
Senior professionals, communications leaders, managers and organisational decision-makers responsible for leading during uncertainty or crisis.
This is a practical communication and leadership-focused session.
Certificate
A certificate will be issued to you on completion of the workshop.
Lineup
Suzanne (Sues) Tonks
Sues Tonks is the Managing Director of Limestone Group and one of Australia's most experienced practitioners at the intersection of psychology, executive leadership, and strategic communication. She is completing a Doctor of Philosophy in Psychology at Monash University as part of a double award programme incorporating the Masters of Educational and Developmental Psychology. She has completed all coursework, placements, and her thesis, with conferral pending publication of a submitted peer-reviewed journal article currently under review. She holds Provisional Psychologist registration with AHPRA. Sues also holds a Bachelor of Business and Commerce and a degree in Communication, and brings more than 20 years of senior practice across C-suite executive development, corporate strategy, government, not-for-profit organisations, creative agencies, and business owners. Her specialisations include issues management and public relations, and she has worked intimately with global brands and ambitious entrepreneurs at the highest level of decision-making. She is the developer of the AIMPI (AI Management Personality Inventory) and leads all Limestone Group programmes, coaching, and strategic intensives. Sues is a sought-after speaker and guest panelist on leadership, AI, psychology in professional practice, and the future of work.
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