This 16-hour Crisis Intervention Training course is designed for public safety dispatchers to learn effective strategies for handling crisis situations involving people of all ages. Class topics discussed include mental health concerns and illnesses, problem-solving philosophy, intervention strategies, stress management, and resiliency. Students learn from seasoned dispatchers using a variety of learning activities and role-play scenarios. Students also leave the class knowing the value of identifying various types of mental illness to recognize potential suicidal behaviors and ways to intervene for the best possible outcomes for all involved.

This course provides students with a basic strategy and framework to build on when handling crises professionally and personally. Our instructors ensure students have a comprehensive list of available resources and ideas to help prepare them and their organizations before incidents occur. Students better understand de-escalation techniques and other responses to use during crisis events to achieve a successful resolution.

Topics include:

· Types of Mental Illnesses

· Identify Signs and Symptoms

· Communication Techniques

· Suicide/Suicide by Cop

· Stress Management and Resiliency

If you have any questions regarding this class, please contact Tami at tami@21clets.com. Any questions regarding invoicing or registration, please contact Christina at christina@21clets.com.

Please click the link below for a copy of the course flyer

https://indd.adobe.com/view/a7df4983-f008-4912-afa5-6d961502fb6f

CLASS IS NOW APPROVED FOR ATA REIMBURSEMENT

Communications CIT: Dealing with Crisis as a Dispatcher Online October 2026

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