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Community Services Outcomes Tree Webinar Update 2023

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Community Services Outcomes Tree Webinar Update 2023

Join us for an insightful webinar as we explore the Community Services Outcomes Tree (CSOT) approach to outcomes measurement, two years on!

The CSOT is a comprehensive approach to measuring outcomes resulting from community services and social purpose interventions and was developed by CSI Swinburne with the support of funding from Uniting Vic Tas. The CSOT was developed based on an extensive review of government, not-for-profit and academic literature.

Since its launch, the CSOT has received strong engagement from users in Australia and internationally.  CSI Swinburne has supported organisations to use the CSOT across a wide array of sectors including homelessness, family services, early learning, NDIS recovery coaching, education, energy efficiency, and others.

In this webinar, we will introduce updated resources, share lessons learned, and delve into the complexities of measuring outcomes using the Community Services Outcomes Tree.


Presenter: Professor Erin Wilson, Uniting Chair in Community Services Innovation, Centre for Social Impact, Swinburne University of Technology.

Date: Wednesday, October 4, 2023

Time: 12:00 PM - 1:00 PM

Who Should Attend:

The Community Services Outcomes Tree webinar is designed for professionals, practitioners, and researchers engaged in community services, social interventions, and outcomes measurement. If you're seeking insights into measuring outcomes at the individual level, this event will provide valuable information and guidance.

Our Presenter:

    Professor Erin Wilson, Uniting Chair in Community Services Innovation, Centre for Social Impact, Swinburne University of Technology is a leading researcher and thinker in participatory social change. She has a record of accomplishment in the areas of disability and inclusion and, prior to this, Indigenous community management and development. Professor Wilson's research career has focused on research that ‘makes a difference’ through the participation of those most affected and the high utility of the research products. Working collaboratively with key stakeholders, she has sought to influence policy and practice through strongly embedded projects that directly interface with stakeholder activities and offer immediate translation opportunities into policy and practice. 

    Special Guests: One Good* Day and CSI’s Dr Roksolana Suchowerska

    We're thrilled to have Sam Crinall and Kollen Sussman, the Co-Founders of the Recovery Coaching service, One Good* Day, joining us as our special guests in the upcoming webinar. One Good* Day have worked with CSI to use the Community Services Outcome Tree as part of an evaluation of their services.

    Similarly, Dr Roksolana Suchowerska from CSI Swinburne will also join as a special guest. She has also been using the Community Services Outcome Tree as part of an evaluation related to the Payment By Outcomes Trial 3 with White Box Enterprises.


    Following the presentations from our speaker, Professor Erin Wilson will lead an interactive panel discussion and Q&A, providing an opportunity for audience members to engage directly.

    Acknowledgement & Understanding:

    By registering for this event, you acknowledge and give consent that your email address will be added to the CSI database. In addition, you acknowledge and consent that the recording and photos will be taken and your image may be used in future promotion of CSI events. If you do not consent, please let the event organiser know.

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