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Complaints Handling Online Workshop

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Description

The complaints handling online workshop will provide professionals with knowledge on complaints handling and practical advice on designing and implementing a complaints handling framework in their organisation

The Complaints Handling session will cover: 

  • Background to Complaints Handling (Regulatory Guide 271)
  • Defining Complaints
  • Internal Dispute Resolution
  • External Dispute Resolution
  • Recent AFCA Activity

For more information on the online workshop, please visit our website.

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Online Event