Conflict Resolution and Management - The art of having difficult conversations

Join Sinead Newman in the full day workshop and learn how to have those conversations that make you squirm. The difficult conversations that you try your hardest to avoid until you absolutely have to say something. In this training session you will learn how to take the sting out of those conversations and build your confidence in knowing how to plan, approach and deliver difficult conversations. 

Workshop content

• Reading body language 
• Avoiding / compromising/ accommodating/ collaborating/ competing
• Distress tolerance (Window of tolerance)  
• Problem- solving techniques 
• The different types of personalities and how to work with them
• RESOLVE Method and a practical approach to resolving conflict