Contact Officer Training

Name: Contact Officer Training
Start: 2026-10-20T21:00:00-0400
End: 2026-10-21T01:30:00-0400

Tue, 20 Oct, 9pm - Wed, 21 Oct, 1:30am EDT

Online Event

iHR Australia

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Description

About this workshop

When someone approaches you with a workplace concern, the first conversation matters. Knowing how to listen, explain their options and connect them with support can help them decide what to do next.

This practical iHR Australia workshop prepares current and prospective Contact Officers for conversations about bullying, discrimination, harassment and sexual harassment.

What you’ll take away

A clearer understanding of your role and responsibilities.
Skills for supportive, impartial conversations.
Confidence explaining options and referral pathways.
Awareness of confidentiality and appropriate escalation.
Practical approaches to meetings and record keeping.

Learn through Workplace Reality Theatre®

Professional actors bring realistic workplace situations to life. You’ll explore responses with an expert facilitator and receive practical feedback to strengthen your approach.

Who should attend?

Newly appointed, prospective and existing Contact Officers.

Book your place

Develop the skills to be an informed, approachable point of contact in your workplace.

Please review the event’s cancellation and refund terms before registering.

Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity

Refund policy

Public Training Terms and Conditions Before registering or enrolling in iHR Australia’s public training programs, please carefully review these Terms and Conditions (hereinafter referred to as “Terms”). By signing up for any of our public training programs, you (referred to as “you” or “registrant”) agree to be bound by these Terms. We reserve the right to modify these Terms at any time, and the most current version will always be available on our website. These Terms and Conditions are subject to change, and it is your responsibility to stay informed about any updates. By registering for our public training programs, you acknowledge that you have read and understood these Terms and agree to abide by them. ... Payments Prices listed include Goods and Services Tax (GST). Payment by direct deposit and credit card: Full payment is required at least 7 days before the scheduled training day. Anyone who has not completed payment will not be on the registration list and may not be admitted to the public training. In the case of virtual training, they will not receive their link to the online platform. For registrations made within 3 days of the program being conducted, payment must be made by credit card. ... Nominating another person to attend in your place In cases where you cannot attend the training program, you may nominate another person to attend in your place at no additional cost. Nomination requests must be emailed to publictraining@ihraustralia.com. ... Cancelling your registration 14 days or more before the scheduled training program date: In cases where cancelling requests are made 14 days or more before the scheduled training date, a refund will be provided, less a $75 administration fee. Less than 14 days before the scheduled training date: In cases where cancelling requests are made less than 14 days before the scheduled training date, Cancellations will not be eligible for a refund. Cancellation requests must be emailed to publictraining@ihraustralia.com ... Rescheduling your registration 14 days or more before the scheduled training date: In cases where rescheduling requests are made 14 days or more before the scheduled training date, the participant may choose to reschedule to the same program or transfer to another program (within a 12-month period) at no additional cost. Less than 14 days before the scheduled training date: In cases where rescheduling requests are made less than 14 days before the scheduled training date, the participant may choose to reschedule to the same program or transfer to another program (within a 12-month period) and a $200 administration fee will apply. Rescheduling requests must be emailed to publictraining@ihraustralia.com. ... If iHR Australia cancels a training program On occasion, we may need to cancel, modify, reschedule, or postpone our training programs due to unforeseen circumstances or Force Majeure events that impact facilitators/speakers or other factors. We will make reasonable efforts to notify registrants of any cancellations, modifications, rescheduling, or postponements by sending an email to the address provided to us by the registrant and posting a notification on the relevant event. In this case, you may request a full refund or rescheduling without an administration fee applicable. We are not responsible for any costs, penalties, or losses resulting from training program cancellations or changes.

Hostinformation

iHR Australia

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View profile

iHR Australia is an independent Workplace Relations & Advisory, HR Compliance & Governance, and Organisational Performance consultancy established in 1998.

Since 1998, iHR Australia has worked alongside organisations navigating workplace relations, employee matters and changing organisational expectations.

The workplace has evolved significantly over the last 25 years. Employment obligations have become more visible, people-related risks have moved further onto executive and board agendas, and organisations are increasingly expected to demonstrate how workplace decisions are governed and implemented.

iHR Australia has helped organisations navigate that shift, with confidence, helping organisations of every size and sector proactively manage risk, strengthen compliance and build a culture that performs, not just survives.

What has remained consistent is our focus on practical expertise and sound judgement. We take the time to understand the organisation, the people involved and the operating context before recommending a way forward.

That combination of technical knowledge, workplace experience and human understanding continues to shape how we work.