About this workshop

When someone approaches you with a workplace concern, the first conversation matters. Knowing how to listen, explain their options and connect them with support can help them decide what to do next.

This practical iHR Australia workshop prepares current and prospective Contact Officers for conversations about bullying, discrimination, harassment and sexual harassment.

What you’ll take away

A clearer understanding of your role and responsibilities.
Skills for supportive, impartial conversations.
Confidence explaining options and referral pathways.
Awareness of confidentiality and appropriate escalation.
Practical approaches to meetings and record keeping.

Learn through Workplace Reality Theatre®

Professional actors bring realistic workplace situations to life. You’ll explore responses with an expert facilitator and receive practical feedback to strengthen your approach.

Who should attend?

Newly appointed, prospective and existing Contact Officers.

Book your place

Develop the skills to be an informed, approachable point of contact in your workplace.

Please review the event’s cancellation and refund terms before registering.

iHR Australia Contact Officer Training - 18th February 2027

Choose your tickets

General Admission ticket