Experience by Mr. Smith

*Price advertised and charged in USD. 

Clients today demand a complete salon experience. Is your salon providing the ultimate client journey?

The Mr. Smith Experience's ten steps will provide you and your team with the tools and resources to enable you to provide the ultimate client journey.

You will explore from the first touchpoint pre-visit, through reception, consultation, back bar, service, retail, checkout, and beyond you'll learn how to drive client loyalty, service and retail revenue. Each step of the journey has been designed to exceed expectations - and that translates into repeat visits and referrals for your salon.

Designed for a more senior member of your team to lead, attend and implement the online session learnings, your entire salon team are strongly encouraged to participate in the live in-salon session to ensure maximum impact.

Note: The third live in-salon session can only be booked exclusively via your Business Consultant and after attendance of the first & second sessions. 

Terms and conditions for EDU by Mr. Smith can be found on our website.