Having Courageous Conversations

Workshop Overview:

Courageous Conversations is a focused 2-hour online workshop designed to help you master the art of tackling difficult discussions with confidence and clarity. Whether you’re dealing with conflict, delivering tough feedback, or navigating sensitive topics, this workshop provides you with the techniques to communicate effectively, while maintaining relationships and achieving positive outcomes. Expect practical insights, role-playing scenarios, and actionable strategies that will transform how you approach challenging conversations.

Why You Should Attend:

In any professional setting, the ability to handle tough conversations is essential for leadership, collaboration, and personal growth. Attending this workshop equips you with the skills to navigate these interactions with ease and professionalism. Beyond just improving communication, you’ll learn how to turn potentially negative situations into opportunities for growth and understanding. This is a vital skill that not only enhances your influence and leadership capabilities but also sets you apart in the workplace.

Workshop:

1. Understanding the Nature of Courageous Conversations (20 minutes):
   • What makes a conversation courageous, and why they’re critical in the workplace.
   • Recognizing common barriers and fears that hold people back.
     
2. Key Techniques for Effective Communication (30 minutes):
   • Strategies for active listening, empathy, and assertiveness.
   • Structuring your message: Clarity, intention, and impact.
     
3. Practical Application: Role-Playing Scenarios (40 minutes):
   • Breakout sessions to practice real-life scenarios with peers.
   • Guided feedback to refine your approach and build confidence.
     
4. Maintaining Relationships and Positive Outcomes (20 minutes):
   • Techniques to defuse tension and foster constructive dialogue.
   • Ensuring follow-up and accountability after the conversation.
     
5. Q&A and Wrap-Up (10 minutes):
   • Open discussion to address specific challenges and refine your skills.
   • Summary of key takeaways and additional resources for further learning.

Learning Outcomes:

By the end of this workshop, you will be able to:

• Confidently initiate and navigate difficult conversations with poise and professionalism.
• Apply active listening and empathetic communication to foster understanding and resolution.
• Turn challenging discussions into opportunities for growth and positive change.
• Maintain and even strengthen relationships while addressing tough issues.

Micro Credential and Career Impact:

Upon completing this workshop, you’ll earn a micro credential that highlights your ability to handle challenging conversations—a skill highly valued in any professional environment. This credential is more than just a badge; it’s evidence of your ability to lead, influence, and resolve conflicts with tact and effectiveness. With this recognition, you’ll enhance your career by demonstrating practical communication expertise that speaks louder than words on a CV.

MCBI is a forward-thinking Learning and Development company dedicated to empowering individuals and organizations with cutting-edge skills and strategies. With a focus on practical outcomes and innovation, MCBI designs transformative experiences that elevate performance and unlock potential.