Customer Service and Sales Essentials (Launceston)
Event description
Course Content
This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.
This session provides a holistic approach to exceeding customer expectations in a service environment.Â
Learning Outcomes
Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.
Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create:
- Introduction to the sales Process
- Customer experience/perceptions
- Communicating with different styles
- Building the relationship
- Understanding customer needs
- Handling objections
- Closing the Sale
- Overcoming objections
- Product knowledge and features and benefits
Who should attend?
This course is designed for anyone working in a service environment where you are presenting and selling products or services.
Delivery Information
Duration: 3 hours
Locations: State-wide
Investment
$250 TCCI member
$375 non-member
More Information?
Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au
PLEASE NOTE:
If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au
Terms and Conditions:
All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.
Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.
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