Customer Service Fundamentals

Strong relationships are critical in business and building long-term connections with your customers is beneficial on multiple levels including:

• Boosting customer loyalty and retention
• Cross-selling opportunities
• Enhancing your brand's reputation
• Encourages word of mouth recommendations
• Identifies blocks in communication and efficiencies

Join Lesley Van Staveren for this 2-hour workshop covering:

• Identifying customer needs.
• Interpersonal skills
• Assertiveness and outcome-based communication
• Overcoming objections
• Customer advocacy