De-escalate and Defuse Workshop

Within the workplace, we can often face complex and traumatic interactions with our clients. In order to effectively manage these situations, it is important to be equipped with skills to de-escalate and diffuse these situations. 

In attending this workshop, you will learn what trauma is, how to identify it, and its impact. You will also gain a greater understanding of the role you hold in dealing with people, and how to ensure that this position is positive and productive. 

After attending our De-escalate and Diffuse workshop, you will have increased confidence in implementing appropriate intervention strategies whilst staying safe and professional. 

This workshop will give you 2 Professional Development points.