De-Escalation Communication Skills - Managing aggressive and violent behaviour in clients

This workshop is for Managers, front line staff and anyone working in client facing roles to equip staff with skills to manage and deescalate aggressive and violent behaviour in clients.

Through this workshop you will learn

4 Factors that Contribute to Client Aggression
• The Client
• The Environment
• Service Provision
• The Worker

Risk Management and Safety Planning

The Crisis and De-escalation Cycle
• Pre-Crisis
• Crisis
• Signs of Escalation
• Responding to Escalation
• When the Situation Turns Potentially Violent
• Post-Crisis

About the Facilitator

This training will be facilitated by Saul Nightingale from the Centre for Community Welfare Training (CCWT). Saul is the Regional Learning and Development Project Manager for the Southern Region. He joined the CCWT team in 2003 and has been in the sector for 28 years.

Saul is passionate about training and this enthusiasm is evident in his presentation style. He specialises in courses in child protection, counselling, disability, conflict management, cultural diversity, self-care and training and presentation skills. Saul is also an experienced team building facilitator.

As numbers are limited, if you are unable to attend please contact us at info@cigroup.org.au or on 4256 4333.