Dealing with The Public Training Outline

How to communicate effectively including body language

Body language has a great impact when it comes to communication. In order to become effective and convincing, one must also use body movements, gestures, eye contact, and so on. This module will highlight the purpose of communicating with body language. People can read signals, hence, it is necessary to send signals as well when we communicate to be understood by the person we are speaking with. This section will also focus on how to create a confident and positive image.

How to diffuse and disarm and angry client

There are challenging situations that we may not anticipate such as dealing with angry clients. It is going to be difficult especially if we do not have the knowledge or skills on how to deal with such situations. In this section, our trainers will provide information on how anger takes control, and will discuss solutions such as calming down the angry customer.

Using questions to understand clearer

It is necessary to use questions in order to gain information and build relationship with customers. Gathering information will help participants understand the needs and wants of the customers. This session will discuss questioning techniques and how participants can put these techniques into action. We will provide activities and games regarding questioning to make this session more interesting to your team.

How to build rapport with people quicker

It feels rewarding whenever you build a good connection with a client or customer. Not only will you build loyal customers, but also a good image or feedback as well which can result to more potential customers in the future. Trainers will demonstrate to participants the skills to be acquired when connecting with people, and will help them understand how it can help their performance and how it can create great results.

Stress free techniques

There are also issues that participants may face when dealing with the public. Since there are many interactions and personalities, it is inevitable that the participant will not be able to handle everything. Hence, this section will help your team recognize the challenges that may arise. Trainers will provide some techniques in order to gain a sense of control and to handle stress more effectively.

How to close conversations correctly

We do not just close conversations the way we want to. Since we are dealing with the public and in a formal setting, it is necessary to end conversations correctly. This section will discuss some simple tips to end conversations and leave interaction positively.

How to use self-talk to help people come to conclusions

The mind is powerful and our brain has hidden depths. Neuro Linguistic Programming (NLP) is the voice we hear that comes from within us. It is an approach to communication. This is considered effective and powerful in communication. We will help participants how to use their own voice to become confident and motivated. We will also discuss how it can be used for cleared communication.

How to over deliver on the customers’ expectations

It is not easy to meet expectations especially when it is unrealistic or high. In this session, we will also help you how to over deliver on public’s expectations. Skills relevant to improving your service delivery will be discussed by our trainers.