Defensible Documentation

Date: Thursday 8 October 2026

Time: 1pm to 4pm SA| 1.30pm to 4.30pm VIC, NSW, ACT, TAS | 10.30am to 1.30pm WA | 12pm to 3pm NT | 12.30pm to 3.30pm QLD

Presenter: Preventing Harm Initiative

Would your documentation protect you if your care or actions were questioned?

This essential course will simplify the way you write and give you the skills to document in a way which is accurate, legally defensible, and improves outcomes for the people you support.

What is Defensible Documentation?

Defensible documentation is written evidence that clearly shows the care you provided, the decisions you made, and why you made them. It protects the organisation, the worker, and the person receiving support by ensuring records are factual, complete, and compliant with Standards. In aged care, disability, and mental health, defensible notes help demonstrate duty of care, reduce risk, and improve communication between team members.

Who should attend this training?

• Personal Care and Support staff

• Lifestyle staff and Volunteers

• Administration and Rostering staff

• Coordinators and Team Leaders

• Maintenance and Ancillary staff

• Anyone in aged care, disability or mental health who are responsible for writing progress notes, incident reports or case records

Training outcomes that you will achieve:

• Understand how factual objective language improves care and communication

• Know what’s relevant to document

• Learn the FACT® method, and how to use it to improve your documentation

• Practice writing clear and concise, defensible progress or case notes

• Confidently put your new skills into action to document support, change, risks, goals and progress

• Receive a Quick Reference Guide (QRG) to support ongoing documentation

TERMS AND CONDITIONS

By ordering tickets, you as the buyer and the ticket holders agree to:

• Registration is one ticket per participant and all participants are required to access training on individual devices.

• Not circulate or distribute the weblink or resources to any person or organisation who is not a registered attendee (you will receive an invoice for the extra attendee/s)

• Not show the event in a group setting where unregistered attendees are present (you will either receive an invoice for the extra attendees or be removed and no refund given)

• Not make any recordings or capture the video or audio in any capacity

ACIA reserve the right to:

• Remove unauthorised participants from a session if no response is received by the unauthorised attendee within 10 minutes (by Zoom chat).

• Request all participants to turn on their camera

By purchasing tickets you agree to ACIA sending training updates to you.

Notification of cancellation or transfer of registration must be by email to enquiry@acia.asn.au. No refund is available for any cancellations received five working days or less prior to the start date, however a substitute delegate is welcome. Please notify ACIA of any substitution as soon as possible. No refund or transfer will be given for non-attendance.

DISCLAIMER: The advice and views of speakers and the content of presentations are entirely and exclusively the views of the speakers and do not necessarily reflect the views of ACIA. ACIA disclaims all liability in relation to actions taken in response to information presented by speakers.