Delegation & Workload Management

Delegate with clarity. Build capability. Create more sustainable workloads.

Overview

This workshop supports managers to delegate work more effectively while maintaining accountability, quality and team confidence. Participants will explore practical approaches for matching tasks to capability, setting clear expectations, and monitoring workload across the team. The session focuses on reducing bottlenecks, supporting staff development, and helping managers achieve results through others without micromanaging. As part of the Manage with Confidence program, it provides practical tools for building more sustainable and effective ways of working.

Why this course matters

• Reduce manager overload and team bottlenecks
• Improve clarity and accountability when delegating work
• Support staff development through purposeful delegation
• Strengthen workload management across teams
• Reduce the risk of burnout and uneven work distribution
• Build confidence in leading through others rather than doing everything yourself

What participants will learn

• Practical delegation approaches for different tasks and situations
• Matching work to team capability and development goals
• Setting clear expectations, timeframes and accountability
• Strategies for monitoring progress without micromanaging
• Identifying signs of workload pressure and imbalance
• Approaches for prioritising competing demands across the team
• Conversations that support ownership and responsibility
• Tools for managing workflow, follow-up and team capacity

Who should attend

• New and emerging managers
• Team Leaders
• Coordinators
• Managers supervising frontline staff

• Seasoned managers who want to refresh their skills
• Participants in the Manage with Confidence program

Organisational benefits

• More sustainable workload distribution across teams
• Stronger management capability and decision-making
• Improved staff development and succession readiness
• Reduced risk of burnout, delays and task bottlenecks
• Greater consistency in delegation and accountability practices

What will participants receive

• Practical delegation tools and templates
• Workload management strategies and prompts
• Reflection activities for workplace application

Download the complete program guide here.

Facilitator - Lauren Thomson

Lauren is a learning and development professional with over 20 years’ experience designing professional development programs across a range of sectors, including public and community housing. She builds capability by focusing not just on training, but on the systems, resources and environments that support long-term growth. Before joining CHIA Vic, she worked on an AI capability project with Infoxchange to support not-for-profits exploring emerging technologies.