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Delivering Constructive Criticism Training

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Delivering Constructive Criticism Training Outline

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Lesson One

Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Lesson Two

When Should Feedback Occur?

  • Repeated Events or Behavior
  • Breaches in Business Policy
  • When Informal Feedback Hasn’t Worked
  • Immediately After the Occurrence
  • Case Study
Lesson Three

Organizing and Planning

  • Gather Truth About the Issue
  • Exercise Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study
Lesson Four

Selecting a Time and Place

  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • It Must be Face to Face
  • Create a Safe Atmosphere
  • Case Study
Lesson Five

During the Session (I)

  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study
Lesson Six

Throughout the Session (II)

  • Establish Goals
  • Be Collaborative
  • Request a Self-Assessment
  • Keep Emotions in Check
  • Case Study
Lesson Seven

Setting Goals

  • SMART Goals
  • The Three P”s
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study
Lesson Eight

Diffusing Anger or Negative Emotions

  • Choose the Correct Words
  • Stay on Topic
  • Empathize
  • Attempt to Avoid “You Messages”
  • Case Study
Lesson Nine

What Not to Do

  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study
Lesson Ten

After the Session (I)

  • Set a Follow-up Meeting
  • Make your Self Available
  • Be Very Particular with the Directions
  • Give Support and Resources
  • Case Study
Lesson Eleven

After the Session (II)

  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is not Seen, Then What?
  • Case Study
Lesson Twelve

Wrapping Up

  • Words from the Smart
  • Review of Parking Lot
  • Lessons Learned
  • Conclusion of Action Plans and Evaluations
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