Delivering Constructive Criticism Training
To be announced
Event description
Delivering Constructive Criticism Training Outline
Lesson One
Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Lesson Two
When Should Feedback Occur?
- Repeated Events or Behavior
- Breaches in Business Policy
- When Informal Feedback Hasn’t Worked
- Immediately After the Occurrence
- Case Study
Lesson Three
Organizing and Planning
- Gather Truth About the Issue
- Exercise Your Tone
- Create an Action Plan
- Keep Written Records
- Case Study
Lesson Four
Selecting a Time and Place
- Check the Ego at the Door
- Criticize in Private, Praise in Public
- It Must be Face to Face
- Create a Safe Atmosphere
- Case Study
Lesson Five
During the Session (I)
- The Feedback Sandwich
- Monitor Body Language
- Check for Understanding
- Practice Active Listening
- Case Study
Lesson Six
Throughout the Session (II)
- Establish Goals
- Be Collaborative
- Request a Self-Assessment
- Keep Emotions in Check
- Case Study
Lesson Seven
Setting Goals
- SMART Goals
- The Three P”s
- Ask for Their Input
- Be as Specific as Possible
- Case Study
Lesson Eight
Diffusing Anger or Negative Emotions
- Choose the Correct Words
- Stay on Topic
- Empathize
- Attempt to Avoid “You Messages”
- Case Study
Lesson Nine
What Not to Do
- Attacking or Blaming
- Not Giving Them a Chance to Speak
- Talking Down
- Becoming Emotional
- Case Study
Lesson Ten
After the Session (I)
- Set a Follow-up Meeting
- Make your Self Available
- Be Very Particular with the Directions
- Give Support and Resources
- Case Study
Lesson Eleven
After the Session (II)
- Focus on the Future
- Measuring Results
- Was the Action Plan Followed?
- If Improvement is not Seen, Then What?
- Case Study
Lesson Twelve
Wrapping Up
- Words from the Smart
- Review of Parking Lot
- Lessons Learned
- Conclusion of Action Plans and Evaluations
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