Delivering Constructive Criticism Training

Delivering Constructive Criticism Training Outline

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Lesson One

Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Lesson Two

When Should Feedback Occur?

• Repeated Events or Behavior
• Breaches in Business Policy
• When Informal Feedback Hasn’t Worked
• Immediately After the Occurrence
• Case Study

Lesson Three

Organizing and Planning

• Gather Truth About the Issue
• Exercise Your Tone
• Create an Action Plan
• Keep Written Records
• Case Study

Lesson Four

Selecting a Time and Place

• Check the Ego at the Door
• Criticize in Private, Praise in Public
• It Must be Face to Face
• Create a Safe Atmosphere
• Case Study

Lesson Five

During the Session (I)

• The Feedback Sandwich
• Monitor Body Language
• Check for Understanding
• Practice Active Listening
• Case Study

Lesson Six

Throughout the Session (II)

• Establish Goals
• Be Collaborative
• Request a Self-Assessment
• Keep Emotions in Check
• Case Study

Lesson Seven

Setting Goals

• SMART Goals
• The Three P”s
• Ask for Their Input
• Be as Specific as Possible
• Case Study

Lesson Eight

Diffusing Anger or Negative Emotions

• Choose the Correct Words
• Stay on Topic
• Empathize
• Attempt to Avoid “You Messages”
• Case Study

Lesson Nine

What Not to Do

• Attacking or Blaming
• Not Giving Them a Chance to Speak
• Talking Down
• Becoming Emotional
• Case Study

Lesson Ten

After the Session (I)

• Set a Follow-up Meeting
• Make your Self Available
• Be Very Particular with the Directions
• Give Support and Resources
• Case Study

Lesson Eleven

After the Session (II)

• Focus on the Future
• Measuring Results
• Was the Action Plan Followed?
• If Improvement is not Seen, Then What?
• Case Study

Lesson Twelve

Wrapping Up

• Words from the Smart
• Review of Parking Lot
• Lessons Learned
• Conclusion of Action Plans and Evaluations