Demystifying Accessibility and Inclusion - Intro to Access and Inclusion Training

Where awareness meets action — this is your introduction to access and inclusion.

Build the foundation for meaningful inclusion with this engaging 1.5-hour training session designed for businesses, teams, and organisations beginning their accessibility journey.

This interactive session raises awareness of disability, access, and inclusion through practical discussion and lived-experience perspectives. Participants are invited to reflect on their current practices, challenge assumptions, and explore how to better welcome and support people with disabilities in their customer service, workplace, or community environment.

What the session covers:

• What disability, access, and inclusion really mean
• Understanding lived experience through interactive dialogue
• Reflecting on current customer service and inclusion practices
• Real-world examples of good practice
• Introduction to Disability Action and Inclusion Plans (DAIPs)

Led by accessibility and inclusion specialists with lived experience, this session is an excellent starting point for organisations wanting to build capacity, improve service, and foster a more inclusive culture.

Duration: 1.5 hours
Format: Online
Who it’s for: Businesses, councils, tourism operators, government departments, and any teams looking to create more inclusive environments

Join us to gain practical insights, share experiences, and begin your journey towards genuine inclusion.