Difficult Conversations & Conflict Navigation | Accounting & Finance
Description
This session, Difficult Conversations & Conflict Navigation, is designed for accounting and finance professionals seeking to navigate challenging conversations with greater confidence, clarity and professionalism.
The challenge
Difficult conversations are unavoidable in professional practice, yet many professionals lack practical frameworks for managing them effectively. Common challenges include:
• Avoiding difficult conversations until issues escalate
• Managing emotionally charged client or stakeholder interactions
• Delivering difficult feedback while maintaining relationships
• Navigating conflict within teams or leadership groups
• Maintaining professionalism and composure under pressure
Our approach
Grounded in psychology and communication science, this session focuses on practical tools for conflict navigation, emotional regulation and constructive communication in high-pressure professional environments.
What you’ll explore
• Evidence-based frameworks for difficult conversations
• Emotional regulation and communication under pressure
• Conflict navigation strategies for professional environments
• Techniques for delivering feedback with clarity and credibility
• Building trust and psychological safety during challenging discussions
Who this is for
Accounting and finance professionals managing clients, teams, stakeholders or leadership relationships.
This is a practical communication and leadership-focused session.
CPD eligibility
Limestone Group programs covering AI integrity, professional communication, and ethical decision-making under pressure are directly applicable to CPD requirements for CPA Australia, CA ANZ, and IPA members. A certificate of completion is provided for every program, audit-ready for your CPD record.
Lineup
Suzanne (Sues) Tonks
Sues Tonks is the Managing Director of Limestone Group and one of Australia's most experienced practitioners at the intersection of psychology, executive leadership, and strategic communication. She is completing a Doctor of Philosophy in Psychology at Monash University as part of a double award programme incorporating the Masters of Educational and Developmental Psychology. She has completed all coursework, placements, and her thesis, with conferral pending publication of a submitted peer-reviewed journal article currently under review. She holds Provisional Psychologist registration with AHPRA. Sues also holds a Bachelor of Business and Commerce and a degree in Communication, and brings more than 20 years of senior practice across C-suite executive development, corporate strategy, government, not-for-profit organisations, creative agencies, and business owners. Her specialisations include issues management and public relations, and she has worked intimately with global brands and ambitious entrepreneurs at the highest level of decision-making. She is the developer of the AIMPI (AI Management Personality Inventory) and leads all Limestone Group programmes, coaching, and strategic intensives. Sues is a sought-after speaker and guest panelist on leadership, AI, psychology in professional practice, and the future of work.
Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity
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