Difficult Conversations & Conflict Navigation
Description
This session is designed for corporate and industry professionals seeking to navigate difficult conversations, manage conflict and communicate with clarity under pressure.
The challenge
Difficult conversations are unavoidable in high-performance environments, yet many leaders and professionals avoid them until issues escalate. Poorly managed conflict can significantly impact trust, culture and performance. Common challenges include:
Avoiding difficult conversations or delaying feedback
Managing emotionally charged workplace interactions
Delivering hard messages while maintaining relationships
Navigating conflict within teams and stakeholder groups
Maintaining professionalism and clarity under pressure
Our approach
Grounded in psychology, behavioural science and evidence-based communication frameworks, this session focuses on practical strategies for conflict navigation, emotional regulation and constructive communication in professional environments.
What you’ll explore
Psychology of difficult dialogue and conflict dynamics
Evidence-based frameworks for difficult workplace conversations
Communication techniques for delivering feedback clearly and effectively
Emotional regulation and communication under pressure
Strategies for navigating conflict while maintaining trust and accountability
Practical tools for managing challenging stakeholder and team interactions
Who this is for
Leaders, managers and professionals responsible for communication, team leadership or stakeholder management within corporate and industry environments.
This is a practical communication and leadership-focused session.
Lineup
Suzanne (Sues) Tonks
Sues Tonks is the Managing Director of Limestone Group and one of Australia's most experienced practitioners at the intersection of psychology, executive leadership, and strategic communication. She is completing a Doctor of Philosophy in Psychology at Monash University as part of a double award programme incorporating the Masters of Educational and Developmental Psychology. She has completed all coursework, placements, and her thesis, with conferral pending publication of a submitted peer-reviewed journal article currently under review. She holds Provisional Psychologist registration with AHPRA. Sues also holds a Bachelor of Business and Commerce and a degree in Communication, and brings more than 20 years of senior practice across C-suite executive development, corporate strategy, government, not-for-profit organisations, creative agencies, and business owners. Her specialisations include issues management and public relations, and she has worked intimately with global brands and ambitious entrepreneurs at the highest level of decision-making. She is the developer of the AIMPI (AI Management Personality Inventory) and leads all Limestone Group programmes, coaching, and strategic intensives. Sues is a sought-after speaker and guest panelist on leadership, AI, psychology in professional practice, and the future of work.
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