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Difficult Conversations: Techniques for tackling tricky discussions at work and in the clinic - CPD Webinar for Allied Health Assistants

Event description

IMPORTANT NOTE: This event is run by the AHA CPD Learning Community, a community for Allied Health Assistants and interested parties to come together, connect and learn through continuing professional development designed for Allied Health Assistants. This webinar is only accessible to AHA CPD Learning Community members. If you are not a member and would like to attend this and other AHA CPD monthly events, please select 'get tickets' and you will be sent a link to join the Community. Joining the Community will give you access to not only this webinar, but all AHA CPD monthly webinars, learning resources and community discussions for 12 months from date of joining. Once joined, be sure to set your profile to receive notifications of each new monthly CPD event as they are published. Please also note that by completing an order on this page, you consent to us contacting you with a brief survey which will help us enhance our Community (you are not obliged to complete it).


It's one of the most sought-after skills in modern healthcare...navigating difficult conversations.

The need to have a difficult conversation can come up at any time, often without notice.  

Difficult conversations like: 

  • Addressing an issue with a colleague   
  • Putting forward a different opinion about the best care for a client 
  • Asking for something important (like extra resources, time to participate in professional development, or even changes to working conditions)  

This webinar will help you be ready in advance and equip you with skills and strategies to successfully plot a course through conversations like these at work and in the clinic.  

Through completing this webinar, you will: 

  • Gain an understanding of key elements that are common to most difficult conversations  
  • Feel more confident to ‘dive into’ difficult conversations when you need to  
  • Be prepared with a six-step process that you can use to navigate difficult conversations in various settings  

Difficult conversations can feel threatening. But with the right skills, they can often be re-framed into opportunities. Instead of falling into fight or flight, use proven skills in navigating difficult conversations to get things just right.  

This webinar will include a presentation with Q&A and discussion.

Meet Your Webinar Host:

Joan Leo, Learning Product Manager, The Allied Health Academy.

Joan is an allied health professional and learning and development specialist with over 20 years experience in the health and higher education sectors. Joan brings educational expertise, creativity and innovation to The Allied Health Academy (TAHA) to support delivering education experiences and fostering communities of practice that connect and empower learners.

Meet Your Webinar Presenter:

Ned Jelbart, Health Educator and Exercise Physiologist. 

Ned Jelbart is an award-winning Allied Health Professional and Educator. He has 20 years experience working across the health and education fields, including in the hospital, community and high-performance sectors. Ned’s particular areas of expertise are education and leadership skills and applying these in allied health settings to achieve real, tangible on-the-ground improvements. This includes developing skills in the in-demand area of difficult conversations. Ned has previously won the Canberra Institute of Technology Board Award for a project he led to develop and deliver a simulated learning environment designed to build work readiness of allied health students. He has also won the ACT Health Allied Health Education Excellence Award for his role in building collaboration between medical, nursing and allied health professionals. In 2020 Ned founded Applied 8 Education and Professional Development. Applied 8 brings together Ned’s interest and experience in the fields of education, leadership and allied health. This encompasses developing and sharing resources, such as this webinar, to help allied health professionals build their capabilities in these key areas, and to take the all-important next step to put these skills into practice. 

This webinar is brought to you by The Allied Health Academy. Learn more about our online community of practice: free to join.

This webinar is exclusively available to members of the AHA CPD Learning Community. If you miss it and want to watch the replay, it will be available in the AHA CPD Learning Community on our Mighty Networks platform. For more information and link to subscribe, please visit: AHA CPD (

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