Did you know that 1 in 5 customers have a disability in Australia? And for every $1 a business invests in accessibility, it can generate up to $13 in extra revenue (Monash University).

In this webinar, you will learn how inclusive practices attract new customers and boost your business revenue and you will explore strategies and tips you can use to provide a more inclusive customer experience for people with disability.

Delivered by people with lived experience of disability, you will learn to:

Recognise the benefits associated with becoming an inclusive business
Develop your knowledge of disability and challenge common myths and stereotypes
Discover practical adjustments that enhance inclusivity beyond physical accessibility features
Explore best practices tips for inclusive communication
Identify easy-to-implement initiatives for customers with various needs

After the webinar, you will receive additional resources to support your learning via email. It includes:

a comprehensive guidebook,
various accessibility checklists,
an access and inclusion plan,
a certificate of completion.

Some benefits you can expect by becoming more inclusive:

Increased customer base,
Boosted revenue,
Improved reputation,
Attract and retain talent.

We want to make sure our webinars are as inclusive as possible. Please let us know if you have any particular accessibility or support requirements to get the most out of this training.

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