DMT Industry Function 8th April 2025

TAKE YOUR CUSTOMER EXPERIENCE TO THE NEXT LEVEL

Hi all,

Do you want to know the secret of a strong, sustainable business and how to become the envy of your colleagues and competitors?

Do you want to fall in love with your business again and reconnect with why you do what you do?

There’s a way to get more customers coming through your door.  Not one-off customers, but customers that spend more money with you, come back more often and tell everyone they know about you.

Sueanne Carr is speaking at DMT’s upcoming Industry Briefing Session.  A best-selling author in the field of Customer Experience and Strategy, Sueanne runs a boutique consultancy called Customer Frame. She is passionate about helping our regions and businesses reconnect with the ultimate reason we’re in business - our customers. A stalwart in the tourism industry, she's undertaken extensive work with regions all over Australia and now she’s coming to us.

In this ground-breaking session, you’ll:

• Hear real life examples of customer experience done well…and not so well
• Hear tips for how to make the smallest changes in your business that will make the biggest difference to your bottom line
• Walk away with actions you can take in your business tomorrow, to improve your customer experience and grow your business

As a bonus, three lucky winners will take home a copy of Sueanne’s Amazon best-selling book, Leading the Customer-led Revolution (check it out here: https://amzn.to/3znriuO)

And one lucky attendee will win their very own Business Diagnostic Session, where Sueanne and her team dig deep into your business to uncover the gaps that are holding you back from the success you desire. Valued at $2,950+gst, this session is a game-changer!

Details:

When:   3-5pm Tuesday April 8th

Where: Prato, 37c Piper St Kyneton

Cost: FREE

Tickets are limited to 60 participants, book in early.

Drinks and snacks provided.

We look forward to seeing you.

Steve & the team