Effective Negotiation Communication – 1 Day Training in Canberra
Description
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
Effective negotiation is not about defeating the other party—it’s about reaching outcomes through clear communication, confidence, and mutual understanding. This one-day interactive workshop equips professionals with the communication strategies and negotiation techniques needed to handle discussions, influence decisions, and achieve productive agreements in the modern workplace.
Participants will learn how to prepare strategically, structure conversations, and communicate persuasively while preserving trust and professional relationships. Through role-plays, simulations, and practical negotiation models, the program demonstrates how language, tone, and emotional awareness shape negotiation outcomes.
By the end of the session, participants will gain a structured communication framework that helps them manage objections, influence stakeholders, and reach agreements that create value for all parties.
Learning Outcomes
By the end of this course, participants will be able to:
Communicate persuasively to influence negotiation outcomes.
Practice active listening to identify needs, priorities, and underlying interests.
Maintain composure and emotional control in high-pressure negotiations.
Build trust, rapport, and credibility during professional discussions.
Present proposals clearly and structure conversations that lead to win–win agreements.
Who Should Attend
This program is designed for professionals who regularly engage in negotiations or influence business decisions, including:
Managers and Team Leaders
Sales and Business Development Professionals
Procurement and Vendor Management Teams
Project Managers and Client-Facing Professionals
Entrepreneurs and Consultants
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Want to negotiate with greater confidence and influence?
This workshop combines communication strategy, behavioral insights, and practical negotiation tools to help you communicate with clarity and authority. Participants will practice persuasive communication, learn to handle resistance constructively, and strengthen credibility even in challenging conversations.
If your role involves discussions, decision-making, or deal-making, this course will help you achieve stronger outcomes while maintaining positive and lasting professional relationships.
📧 Contact us today to schedule a customized in-house session: corporate@mangates.com
Description
Agenda
Module 1: Foundations of Negotiation Communication
• Understanding negotiation psychology and human behavior • Key stages of a negotiation process • Importance of communication tone, timing, and body language • Icebreaker Activity
Module 2: Building Rapport and Trust
• Establishing credibility and openness in negotiation settings • Active listening as a negotiation advantage • Asking the right questions to uncover interests and priorities • Case Study
Module 3: Verbal and Non-Verbal Persuasion Techniques
• Using words that influence and persuade • Managing voice, tone, and silence strategically • Decoding non-verbal cues in high-stakes discussions • Practice Exercise
Module 4: Managing Emotions and Conflict in Negotiation
• Handling tension and pressure with composure • Recognizing and diffusing manipulation tactics • Turning disagreement into constructive dialogue • Role Play
Module 5: Communicating for Win-Win Outcomes
• Framing proposals for mutual value • Language that encourages collaboration and compromise • Avoiding defensive or confrontational communication traps • Group Exercise
Module 6: Negotiation Across Cultures and Teams
• Navigating cultural and personality differences • Virtual and cross-functional negotiation etiquette • Maintaining professionalism across digital channels • Case Study
Module 7: Application and Practice
• Real-world negotiation simulation • Feedback and debrief session • Creating your personal communication strategy for negotiations • Action Plan Review
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