Effective Strategies for Group Behaviour: 1 Day Training in Gold Coast
Description
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About This Course
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, snacks, and beverages will be provided during the session.
Course Overview
Effective Group Behaviour Management is a focused program that equips participants with practical strategies to understand, influence, and manage diverse group dynamics in professional settings. It covers key areas such as communication styles, conflict resolution, team engagement, and fostering a collaborative environment to enhance overall group performance and productivity.
Learning Objectives
Understand the causes and patterns of difficult group behaviour
Identify disruptive, resistant, and unproductive group dynamics
Develop strategies to manage conflict calmly and effectively
Improve communication skills for handling challenging group situations
Build confidence in guiding groups toward positive interaction
Apply practical techniques to maintain control and cooperation
Strengthen the ability to create a respectful and productive group environment
Target Audience
Team leaders and supervisors
Managers and department heads
Trainers and facilitators
HR professionals
Customer service teams
Corporate employees working in groups
Anyone who handles group discussions, meetings, or team interactions
Why Choose This Course?
This course focuses on practical, real-world strategies to manage difficult group behaviour, providing actionable techniques, building confidence in handling conflict and resistance, and using relatable scenarios for easy workplace application.
📧 Contact us today to schedule a customized in-house session: corporate@mangates.com
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FAQs
- Why do some group discussions suddenly turn difficult?
This often happens due to unclear communication, strong opinions, or unmet expectations within the group.
- Is difficult group behaviour always a negative sign?
Not always—sometimes it highlights important issues that need attention and can lead to better outcomes if managed well.
- How can quiet members be encouraged to participate?
Creating a safe environment, asking open-ended questions, and directly inviting input can help increase participation.
- What should be done when one person dominates the group?
Set clear boundaries, acknowledge their input, and gently redirect the conversation to include others.
- Can conflict in groups actually be beneficial?
Yes, when handled properly, conflict can bring new ideas, improve decision-making, and strengthen team relationships.
- How can emotions be managed during tense group situations?
Staying calm, listening actively, and focusing on solutions rather than personal reactions helps manage emotions effectively.
- What is the biggest mistake people make in group discussions?
Reacting impulsively instead of listening and understanding different perspectives.
- How can trust be built within a group?
Through transparency, respect, consistent communication, and encouraging open dialogue.
- Is it possible to change group behaviour quickly?
While lasting change takes time, small actions like clear communication and setting expectations can create immediate improvement.
- How can feedback be given without causing conflict?
By being constructive, specific, and focusing on behaviour rather than the individual.
- What makes a group highly effective?
Clear goals, mutual respect, open communication, and shared accountability drive high-performing groups.
Agenda
1. Understanding Difficult Group Behaviour
• Identify common signs of difficult group behaviour in different settings • Explore why group behaviour becomes challenging • Recognize the impact of negative behaviour on teamwork and outcomes • Activity: Icebreaker
2. Causes and Triggers of Group Conflict
• Understand the root causes of tension within groups • Learn how personality differences influence group behaviour • Identify common triggers that lead to disagreement and resistance • Activity: Case Study
3. Communication Strategies for Managing Groups
• Use clear communication to reduce misunderstandings • Apply active listening to handle difficult responses • Develop confidence in responding calmly and professionally • Activity: Role Play
4. Conflict Resolution in Group Settings
• Learn practical methods to address conflict early • Manage disagreement without escalating tension • Encourage respectful dialogue and mutual understanding • Activity: Simulation
5. Managing Disruptive and Resistant Behaviour
• Handle dominant, silent, or uncooperative group members effectively • Maintain control while encouraging positive engagement • Use assertive techniques to guide group behaviour • Activity: Activity
6. Building Positive Group Dynamics
• Promote cooperation and shared responsibility in groups • Create an environment that supports trust and respect • Strengthen group participation through constructive interaction • Activity: Icebreaker
7. Applying Skills to Real Workplace Situations
• Transfer learned techniques to practical group challenges • Respond effectively to real-time behavioural issues • Build long-term confidence in managing difficult groups • Activity: Case Study
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