Embedding an Effective Consumer Feedback System (online workshop)

This workshop is designed to support in home aged care organisations develop and implement an effective consumer feedback system.
This includes information about
• Best practice consumer feedback systems tools and resources and their alignment with the relevant quality standards
• Designing data collection systems that enable all clients to provide feedback in meaningful ways (including how to build flexible data collection strategies within a consistent system)
• Utilising consumer feedback to support ongoing quality improvement opportunities

• Promoting staff buy-in and effective engagement

• Common implementation challenges, barriers and/or points of resistance

• Ongoing monitoring and evaluation activities.

Audience: This workshop is for in-home Aged Care staff involved in the design and/or implementation of an organisation's consumer feedback system. This may include leadership teams, project teams, steering groups, project champions and other quality improvement staff. Workshop facilitated by Kate Pascale. 

When: Wednesday 29 May 2024 1:00pm – 4:00pm Sydney Time

Format: Online via Zoom (link will be sent at registration) 

This is a collaborative event brought to you by Your Side Sector Support and Ku-ring-gai Council Sector Support. 

Please note that this workshop has very limited spaces, if you are unable to attend, please arrange a replacement from your organisation, or contact us via sectorsupport@yourside.org.au