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    Embedding an Effective Consumer Feedback System (online workshop)

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    This workshop is designed to support in home aged care organisations develop and implement an effective consumer feedback system.
    This includes information about
    • Best practice consumer feedback systems tools and resources and their alignment with the relevant quality standards
    • Designing data collection systems that enable all clients to provide feedback in meaningful ways (including how to build flexible data collection strategies within a consistent system)
    • Utilising consumer feedback to support ongoing quality improvement opportunities

    • Promoting staff buy-in and effective engagement

    • Common implementation challenges, barriers and/or points of resistance

    • Ongoing monitoring and evaluation activities.

    Audience: This workshop is for in-home Aged Care staff involved in the design and/or implementation of an organisation's consumer feedback system. This may include leadership teams, project teams, steering groups, project champions and other quality improvement staff. Workshop facilitated by Kate Pascale. 

    When: Wednesday 29 May 2024 1:00pm – 4:00pm Sydney Time

    Format: Online via Zoom (link will be sent at registration) 

    This is a collaborative event brought to you by Your Side Sector Support and Ku-ring-gai Council Sector Support. 

    Please note that this workshop has very limited spaces, if you are unable to attend, please arrange a replacement from your organisation, or contact us via sectorsupport@yourside.org.au 

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