Emotional Demands - What are they and how can we manage them?

Topic: Emotional demands, what are they and how can we manage them?

Emotional demands refer to the psychological and emotional effort required to manage feelings and expressions in the workplace. These demands can arise from various situations, such as dealing with difficult customers, handling conflicts, or managing stress and high workloads. The ability to recognise and manage emotional demands is crucial for maintaining mental well-being and preventing burnout.  In our webinar we will explore the different types of emotional demands and their impact on employees. Participants will learn strategies to manage these demands effectively, including developing emotional intelligence, practising self-care, setting healthy boundaries, and utilising support systems. By addressing emotional demands proactively, organisations can foster a more resilient and supportive work environment, enhancing overall productivity and employee satisfaction. This webinar will provide practical tools and techniques to help individuals and teams navigate the emotional challenges of the modern workplace.

In this webinar you will learn:

• Identify and understand the different types of emotional demands present in the workplace and their potential impact on mental well-being and performance.
• Enhance emotional intelligence skills to better perceive, interpret, and respond to emotional cues in yourself and others.
• Learn practical self-care strategies to manage stress and emotional demands effectively, promoting overall mental health.
• Develop techniques for setting and maintaining healthy boundaries to prevent emotional overload and burnout.
• Explore available support systems and resources within the organisation to help manage emotional demands and build resilience.
• Gain practical tools and techniques to address and manage emotional demands in day-to-day work scenarios, fostering a supportive and productive work environment

About the Presenter:

Dr. Tessa Bailey is a registered psychologist who completed her PhD focusing on lead indicators for worker psychological health and safety, for which she received the 2019 Ian Davey Award for the most outstanding PhD thesis at the University of South Australia. She has experience working in the areas of human resource management, injury preventions, and injury management.

In her prior role as a Research Fellow at UniSA Dr. Bailey assisted with coordinating the Australian Workplace Barometer project which analysed data on working conditions, worker health, and productivity outcomes for over 7,000 workers across Australia.

Her focus on applied practice led to the creation of The OPUS Centre for Psychosocial Risk working with industry partners to design integrated workforce health and safety systems that provide a psychologically safe environment, protect worker health, and promote wellbeing. As a Consultant Dr. Bailey has assisted organisations from a wide range of industries to design safe systems of work that optimise worker health and productivity outcomes.