Emotional Intelligence at Work: 1 Day Session in Boston, MA
Description
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About the course:
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
If you would like weekend training sessions, kindly reach out to us at info@mangates.com for availability and scheduling
Course Overview:
The Emotional Intelligence course empowers you to understand, manage, and use emotions effectively — both personally and professionally. Through practical tools and reflective activities, you’ll develop self-awareness, empathy, motivation, and conflict resolution skills that enhance leadership, teamwork, and interpersonal communication.
Learning Objectives:
By the end of this course, you will:
Identify and manage your emotional responses effectively
Build deeper connections using empathy and active listening
Use EI to inspire and motivate yourself and others
Resolve conflicts constructively with emotional insight
Enhance your leadership and communication skills
Create a personal action plan for ongoing EI development
Target Audience:
Managers, team leaders, HR professionals, and individuals seeking personal growth.
Why is it the Right Fit for You?
This course is ideal for anyone seeking to accelerate personal and professional growth by mastering emotional intelligence. Through role-play, real scenarios, and self-awareness exercises, you’ll gain insights into emotional patterns and learn strategies to use emotions as leaders instead of letting them control outcomes. The lessons apply across industries, helping you improve teamwork, leadership, and customer relationships. You’ll leave not just with knowledge, but with actionable habits that promote success and well-being in everyday life.
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Agenda
Module 1: Introduction to Emotional Intelligence
• What is emotional intelligence (EI)? • Importance of EI in personal and professional life • Overview of the five EI components • Activity
Module 2: Self-Awareness & Self-Management
• Identifying emotional triggers • Emotional self-regulation techniques • Building emotional resilience • Case Study
Module 3: Social Awareness & Empathy
• Understanding others’ emotions • Practicing active listening • Perspective-taking and compassion • Activity
Module 4: Motivation & Goal Alignment
• Intrinsic vs extrinsic motivation • Setting emotionally aligned goals • Overcoming barriers through self-motivation • Activity
Module 5: Relationship Management
• Navigating difficult conversations • Building rapport and trust • Developing interpersonal influence • Role Play
Module 6: Conflict Resolution & Collaboration
• Understanding conflict dynamics • EI-based conflict resolution strategies • Turning conflict into collaboration • Activity
Module 7: Workplace EI Application
• Applying EI in leadership and teams • Emotional climates and culture • Case-based learning and self-reflection • Activity
Module 8: EI Growth Plan
• Personal EI development roadmap • Tools for continuous improvement • Accountability and practice plan • Activity
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