Emotional Intelligence Training - April 2022

This 1 day workshop will assist managers, team leaders and team members to develop insight + awareness of their own and others’ emotions (behaviours, moods, reactions) to intentionally improve individual, team and organisational outcomes (wellbeing) in the workplace. It will also discuss and practice the 7 core EQ competencies (skills + strategies) that are essential in the development and management of effective and productive interpersonal interactions.

NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

• Define emotional intelligence (EI) and recognise the impact of emotional and social behaviours in both personal + professional interactions.
• Increase emotional awareness and knowledge by understanding and managing emotions.
• Recognise the emotions of others and how to relate with EI to improve workplace relationships and performance.
• Identify and practice the 7 core EQ competences (Self-Awareness, Emotional Resilience, Motivation, Interpersonal Sensitivity, Influence, Intuition + Conscientiousness).
• Develop and practice EI strategies and skills to build effective communication with others.
• Utilise EI competencies as part of a values-based leadership approach to increase the team/ organisational EQ.