EQ at Work: A 1-Day Emotional Intelligence Course in Adelaide
Description
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Description
About This Event
Duration: 1 Day
Course Delivery: Classroom / In-House
Language: English
Credits: 8
Certificate: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview
Emotional intelligence is essential for professionals who need to communicate effectively, manage workplace relationships, and respond constructively to challenging situations. This practical training develops the emotional skills required for professional effectiveness.
Participants in Sydney, NSW will explore how self-awareness, emotional regulation, empathy, motivation, and relationship management influence workplace interactions.
The program connects emotional intelligence with everyday professional situations, including difficult conversations, conflict, collaboration, leadership, and team dynamics.
Through practical activities, role plays, case studies, and reflection, participants will develop strategies they can apply immediately and use as the foundation for continued EI
development.
Key Takeaways
By the end of this training, participants will be able to:
Understand the key principles and components of emotional intelligence
Recognise personal emotional triggers and regulate responses more effectively
Demonstrate greater empathy, active listening, and social awareness
Use emotional intelligence to strengthen workplace relationships and trust
Understand personal and professional motivation more effectively
Handle difficult conversations and workplace conflict more constructively
Apply EI principles to leadership, teamwork, and collaboration
Develop practical strategies for continued emotional intelligence growth
Target AudienceThis training is suitable for:
Managers and Team Leaders
Supervisors and Emerging Leaders
HR Professionals and People Managers
Project Managers and Team Coordinators
Customer Service and Client-Facing Professionals
Professionals working in collaborative environments
Individuals seeking stronger communication and interpersonal skills
Professionals interested in personal and leadership development
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Join the programme to deepen your leadership practice, strengthen purposeful decision-making, and build a more conscious approach to leading people and organizations.
Organizations can also request a customized in-house session aligned with their leadership development goals.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Building Your Emotional Intelligence Foundation
• Define emotional intelligence and its role in professional effectiveness • Explore the core elements that make up emotional intelligence • Understand how emotions influence workplace behaviour and decisions • Recognise the connection between EI, communication, relationships, and performance • Activity: Emotional Intelligence self-reflection exercise
Module 2: Understanding Yourself and Managing Your Responses
• Identify personal emotional triggers and behavioural patterns • Recognise how thoughts and emotions influence workplace responses • Apply practical techniques for emotional self-regulation • Develop greater resilience when dealing with pressure and challenging situations • Activity: Emotional triggers and response case study
Module 3: Reading Others Through Empathy and Awareness
• Recognise emotional signals and perspectives in workplace interactions • Strengthen active listening as a foundation for understanding others • Practise perspective-taking in different professional situations • Develop empathy and compassionate responses without losing professional boundaries • Activity: Empathy and active listening practice
Module 4: Harnessing Motivation for Meaningful Goals
• Explore intrinsic and extrinsic sources of motivation • Understand how emotions influence motivation and goal commitment • Connect personal drivers with meaningful professional objectives • Identify strategies for overcoming barriers and maintaining self-motivation • Activity: Motivation and goal-alignment exercise
Module 5: Strengthening Workplace Relationships
• Build trust and rapport through emotionally intelligent interactions • Apply EI principles when managing challenging conversations • Develop greater awareness of how communication affects relationships • Strengthen interpersonal influence through empathy and effective communication • Activity: Difficult conversation role play
Module 6: Turning Conflict into Constructive Collaboration
• Understand the emotional factors that contribute to workplace conflict • Recognise different responses and behaviours during disagreements • Apply emotionally intelligent approaches to conflict resolution • Use communication and empathy to move challenging situations toward collaboration • Activity: Workplace conflict resolution scenario
Module 7: Applying EI and Creating Your Growth Plan
• Apply emotional intelligence principles to leadership and team situations • Understand how emotional climates influence workplace culture • Identify practical ways to use EI in everyday professional interactions • Create a personal roadmap for continued emotional intelligence development • Activity: Personal EI growth and action plan
FAQs
- 1. What will I learn in the Emotional Intelligence at Work course?
You will explore self-awareness, emotional regulation, empathy, motivation, relationship management, conflict resolution, workplace EI application, and personal development.
- 2. Who can attend this training?
The program is suitable for managers, team leaders, HR professionals, emerging leaders, and professionals who want to strengthen their workplace relationships and communication.
- 3. Is this course suitable for new managers?
Yes. The practical focus makes it useful for professionals developing their leadership and people-management capabilities.
- 4. Will the training help me manage workplace emotions?
Yes. Participants learn to identify emotional triggers, understand responses, and apply practical self-regulation techniques.
- 5. Does the course cover empathy?
Yes. The training includes social awareness, perspective-taking, active listening, and practical empathy techniques.
- 6. Does Emotional Intelligence help with conflict management?
The course explores how emotional awareness, empathy, communication, and self-regulation can support more constructive approaches to workplace conflict.
- 7. Are practical exercises included?
Yes. The course includes activities, a case study, role play, workplace scenarios, and personal reflection exercises.
- 8. Will this training improve workplace communication?
The course develops emotional awareness, listening, empathy, relationship management, and communication approaches that can support more effective workplace interactions.
- 9. Can the course be customised for organisations?
Yes. In-house sessions can be adapted to organisational requirements, workplace scenarios, team dynamics, and leadership priorities.
- 10. Can the training be delivered in Sydney, NSW?
Yes. The program is available for professionals in Sydney, NSW and can also be delivered as an in-house classroom or virtual session.
- 11. Will participants receive a certificate?
Yes. Participants receive a Course Completion Certificate after completing the training.
- 12. How long is the training?
The course is delivered as a 1-Day training program with 8 credits.
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