Free Community Workers Forum: Not just the bills
Event description
High energy and water bills continue to challenge Australian households who are already struggling with the cost of living.
We're inviting you to our free Community Workers Forum exploring the real-life consequences of unaffordable energy and water bills. It will draw on lived experience, combined with specialist knowledge to explore how we can collectively work to minimise the impacts of high bills on households.
Attendees will hear perspectives from First Nations and Multicultural communities as well as from speakers in the tenancy, disability, energy and water sectors. Ombudsman, Janine Young, will also provide practical information about how to assist consumers experiencing vulnerability.
This will be an interactive forum with plenty of time for Q&A so that we can learn about the experiences and concerns of consumers in your area.
Please limit RSVP’s to two people per organisation so that a range of community services have the opportunity to attend the forum.
Morning tea and lunch will be provided.
CONFIRMED SPEAKERS:
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Renee Bailey, Senior Financial Counsellor, Northern Rivers Community Gateway | |
Bridgette McManus, Manager Partner Experience and Innovation, Thriving Communities Australia | |
Carolyn Campbell-McLean, Energy Charter Lived Experience Panel Deputy Chair | |
Jessica Shipway, Leader - Affordability and BPO Operations, Energy Australia | |
Mark Holden, First Nations Senior Solicitor, Mob Strong Debt Help | |
Daniel Peacock, Head of Customer Contact, Sydney Water | |
Julie Ryan, Customer Compliance & Escalations Manager, Sydney Water | |
Tamara White, Extra Help Team Lead, Energy & Water Ombudsman NSW |
Full agenda here
Customer resources
Please see EWON’s customer resources page for resources to help you and your clients with energy and water issues. There is a range of factsheets, information on payment assistance, high bills, saving energy and water around the home and what to do if your client has been threatened with disconnection. You can also find information translated into 40 languages.
Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity
